At ElectraNet, we are serious about protecting personal information and are committed to our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We acknowledge the importance of protecting Personal information supplied by individuals or otherwise obtained by ElectraNet against unauthorised access, misuse and loss. By providing your Personal information to us, you agree to us collecting, holding, using and disclosing your Personal information in accordance with this policy.
The purpose of this policy is to outline the types of personal information that ElectraNet collects and how we collect, hold, use, disclose, store, secure and dispose of personal information in accordance with the Australian Privacy Principles. This policy also outlines the right of individuals to access and correct their personal information where this is held by ElectraNet.
This policy applies to all directors, executive, management, staff, contractors, consultants and any other party providing services to or on behalf of ElectraNet. The policy will apply to any personal information obtained by ElectraNet in the course of carrying out its business. This policy is drafted in accordance with the Australian Privacy Principles, a copy of which may be obtained from the website of The Office of the Australian Information Commissioner at: https://www.oaic.gov.au/.
| Term/acronym | Definition |
|---|---|
|
Australian Privacy Principles |
Australian Privacy Principles contained in Schedule 1 to the Privacy Act (as amended or replaced from time to time). |
|
Privacy Act |
The Privacy Act 1988 (Cth) (as amended from time to time). |
|
Personal information |
Information or an opinion about an identified individual, or an individual who is reasonably identifiable: (a) whether the information or opinion is true or not; and (b) whether the information or opinion is recorded in a material form or not, or as otherwise set out in section 6 of the Privacy Act (as amended from time to time). |
|
Sensitive information |
(a) information or an opinion about an individual’s: (i) racial or ethnic origin; (ii) political opinions; (iii) membership of a political association; (iv) religious beliefs or affiliations; (v) philosophical beliefs; (vi) membership of a professional or trade association; (vii) membership of a trade union; (viii) sexual orientation or practices; or (ix) criminal record, that is also Personal Information; or (b) health information about an individual; or (c) genetic information about an individual that is not otherwise health information; or (d) biometric information that is to be used for the purpose of automated biometric verification or biometric identification; or (e) biometric templates, or as otherwise set out in section 6 of the Privacy Act (as amended from time to time). |
We collect and hold personal information about you and your interactions with us, for example, when you use any of our services, contact us or visit our website.
Generally, the personal information we collect and hold may include your name, gender, date of birth, telephone number, address, email address and government-issued identifiers (e.g. Tax File Numbers or Australian Business Numbers). We may also collect other types of Personal Information. The types of Personal Information we collect will be dependent upon your interaction with us or the services we provide to you.
Examples of the types of personal information that we collect include:
We use cookies on our website. A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of our website.
Our website or social media may from time to time contain links to other sites that are controlled by third parties. You should consult the privacy policies for those other sites. Please be aware that ElectraNet does not accept responsibility for any collection or use of Personal Information by those other sites.
We collect, hold and use personal information that is reasonably necessary for the functions and activities of our business, which includes the operation of South Australia’s transmission network and the provision of regulated and contracted services related to this.
We will use personal information for this primary purpose unless:
If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your queries.
We may combine Personal Information we receive about you with other information we hold about you.
You may withdraw your consent to receive marketing materials from us at any time. You may do so by following the opt-out instructions provided in any electronic marketing communications from us or by contacting ElectraNet’s Privacy Officer in writing (see contact details below).
We may collect your personal information from you whenever you interact with us. This may be in person, through correspondence (e.g., email, letter or telephone) or through our website or social media.
We will generally collect your personal information from you. However, in some circumstances, we may collect your personal information from other sources, such as your agents or representatives, third parties where you have asked them to provide your personal information to us (e.g. referees), regulatory or public bodies, publicly available databases and sources (e.g., Land Services SA) or other third parties such as our suppliers, contractors or consultants.
When we collect personal information, we will take such steps as are reasonable to make you aware of the purpose of collection, our usual practices with respect to the use and disclosure of that information, how you can access your information and any other legal requirements.
If you provide us with personal information relating to another individual, you commit to us that you have obtained that individual’s consent to us collecting and using that personal information in accordance with this policy and the Privacy Act.
We will only collect sensitive information where:
At times, we may disclose personal information to third parties for the purposes of our business, such as our related companies, third parties (such as our professional advisors, contractors and consultants) who assist us in providing services or who perform services for us or on our behalf, insurers, government agencies or regulators.
If we sell or buy any businesses or assets, we may disclose your personal information to the prospective buyer or seller of such businesses or assets to whom we assign or novate any of our rights and obligations.
We may also disclose your personal information where:
Your personal information may be disclosed, transferred and/or stored by us overseas, for example to our related bodies corporate or to cloud facilities provided by third parties. The countries in which these overseas recipients may be located may vary from time to time, and are likely to include the United States of America. When disclosing your Personal Information to overseas recipients, we take all steps that are reasonable in the circumstances to ensure that your Personal Information is treated in accordance with the Australian Privacy Principles.
When you communicate with us through a social network service, the social network provider and its partners, who may be located overseas, may collect and hold your Personal Information.
It is important that the personal information held by ElectraNet is accurate, complete and up-to-date and we will take reasonable steps to ensure this. If you become aware that the personal information we have is not up-to-date or is inaccurate, please advise us as soon as practicable so that we can update our records.
We store most personal information about you in computer systems and databases operated either by us or our external service providers. Personal information about you may also be stored in secured physical form by us or our external service providers.
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
We have in place procedures to deal with any suspected data breaches and will notify you and the applicable regulators of any breach where we are legally required to do so.
When personal information is no longer needed for the purpose for which it was obtained, for any secondary purposes permitted under the Australian Privacy Principles or as otherwise required by law or order of a court or tribunal, we will take reasonable steps to destroy or de-identify the information.
You can access the personal information we hold about you, subject to certain exceptions contained in the Australian Privacy Principles, and can request us to update or correct it.
To request access to or the correction of your personal information, please contact ElectraNet’s Privacy Officer in writing (see contact details below).
We will endeavour to respond to a request for access within a reasonable timeframe and provide access to the information in the manner that you request, if it is reasonable and practicable to do so. If not, we will take reasonable steps to provide access in a way that meets both of our needs.
In order to protect your Personal information, we may require proof of identification from you before releasing the requested information. Access may be refused if permitted by law or pursuant to the Australian Privacy Principles. You will be advised of any refusal in writing.
We may also charge an administrative fee for locating, compiling or providing a copy of the relevant information.
All ElectraNet directors, staff, contractors, consultants and others providing services to or on behalf of ElectraNet are obliged to:
If you have any questions about our management of personal information or would like to raise a complaint about our compliance with the Australian Privacy Principles or this policy, please contact the Privacy Officer at ElectraNet (see contact details below). We will acknowledge and consider your enquiry or complaint and use our reasonable efforts to address or respond to it promptly.
If you are not satisfied with the handling of a complaint, you can contact the Office of the Australian Information Commissioner via:
ElectraNet’s Senior Legal Counsel(s) hold the role of Privacy Officer. The Privacy Officer can be contacted by:
From time to time, we may change our policy on how we handle personal information. Any changes to this policy will be published internally and on our website.
Privacy Act 1998 (Cth) Schedule 1 – Australian Privacy Principles: The Australian Privacy Principles (oaic.gov.au)
Office of the Australian Information Commissioner – Australian Privacy Principles Guidelines: Australian Privacy Principles guidelines | OAIC
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At ElectraNet, we are serious about protecting Personal Information. View our Privacy Policy for more information.
